Dedicated Reservation Center
The Call Transfer program is very helpful. We’ve gained more occupancy and revenue and our front desk has more time for the guests.
Bhavesh Patel, Lafayette, IN
Red Roof wins Bronze Stevie Award from Aspect Software for Best Use of Technology in Customer Service Category
When your reservation center consistently ranks over 91% on friendliness and helpfulness by guests offering feedback through our Market Metrix, you know you’re doing something right. And that’s supported by a conversion rate of 40.1% (2016)—one of the industry’s highest.
Our reservation center (800.RED.ROOF) is tailored to customer needs. The reservations system features “search & find” functionality to meet a guest’s need for location and property type so booking is quick and easy, with minimal screens to navigate and minimum booking time. We offer a Redicard® members-only line to further reward our most loyal customers.
Click-to-call functionality on redroof.com and mobile search functionality also means the contact center is prepared to assist every guest, regardless of how they reach us.
Red Roof offers a reservations call solution that seamlessly transfers calls from your front office to our professionally trained reservation team. The front desk can focus on customer care, while the property experiences higher conversion rates and increased ADRs.