The Call Transfer program is very helpful. We’ve gained more occupancy and revenue and our front desk has more time for the guests.
Bhavesh Patel, Lafayette, IN
Red Roof wins Bronze Stevie Award from Aspect Software for Best Use of Technology in Customer Service Category
When your reservation center consistently ranks over 90% on friendliness and helpfulness by guests offering feedback through our market metrix, you know you’re doing something right. And that’s supported by a conversion rate of 51.19% (2013) – one of the highest in the industry. It comes as no surprise. Our Red Roof-owned and operated reservations center (800.RED.ROOF) is designed with the customer in mind. Our reservations system features “search & find” functionality to meet a guest’s need for location and property type so booking is quick and efficient, with minimal screens to navigate and minimum booking time. We offer a Redicard® members-only line to further reward our loyal customers. Click to call functionality on our mobile website and mobile search functionality means the contact center is prepared to assist every guest, regardless of how they want to reach us.
Red Roof offers a reservations call solution that seamlessly transfers calls from your front office to our professionally trained reservation agents. The front desk can focus on customer care, while the property experiences higher conversion rates and increased ADRs.