Our commitment to the best service and value for guests also includes these quality assurance procedures and systems:
- We reward positive quality and service results with an annual Quality Rebate of 0.5%.
- We work closely with leaders in Customer Experience Management (Medallia).
- Quality metrics are continuously monitored through internal and external programs and resources. Results are communicated to locations and we then work with them to turn feedback into results.
- Along with the Red Advantage Training and Management Training Programs, we provide ongoing support through continuing education webinars, job aids, training manuals, self-assessments, classroom and on-site quality training sessions.
- Quality and service are measured through guest survey feedback, online reviews, feedback received by our Guest Relations Department, mystery shop calls, third party on-site assessments, and frequent site visits by the Regional Vice President of Operations, Franchise Operations Directors, or Area Managers.