Operational Support

Our relationship with our franchisees is based on fairness, honesty, collaboration, and open communication.

With genuine relationships comes unprecedented support. Our Regional Vice Presidents of Operations are among the best and most experienced in the business. They’re all former General Managers with an average of over 15 years of experience, and they take personal responsibility for the success of each assigned property.

Franchisees appreciate our philosophy because it prioritizes every hotel, every day. Genuine Relationships. Real Results.® means we’re working together and know where you’re coming from. Our owner-operator perspective means we focus on the same outcomes as you, so we actively solicit and value your opinion.

Grand Opening Support

As your exciting first day approaches, we work with you to ensure your property is well supplied and supported for opening.

The Red Roof® Franchise Field Trainer will be on site to train employees on the PM system as well as Red Roof policies and procedures, and to ensure you make a big impact in your market with a smooth, successful opening.

Procurement Services

When it’s time to start, Red Roof® has everything you need to see success.

Here’s how we make it quick and easy for franchisees building or converting their property:

Enjoy one-stop shopping through an integrated platform program with Operating Supplies, FFE, Brand Standards, and a wide catalog of services.
Choose from flexible, alternate suppliers.
Negotiated programs are available for everything needed to service, supply, and run your hotel—security, vending, elevators, pest control, laundry and cleaning supplies, and more.
Standard products have been executed repeatedly at managed locations.

Our Commitment to Quality Shows.

Keeping—and exceeding—the highest standards means more satisfied guests, more returning guests, and more successful franchisees.

Red Roof was #1 in online ratings in 2021 according to TripAdvisor. Red Roof® Quality Assurance works closely with operations to provide assistance to franchisees, helping them achieve Brand Standard performance metrics related to guest satisfaction.

Franchisees get hands on support, continued feedback and ongoing training and education. This helps them continuously improve their quality and service, protects their investment and increases profitability through greater guest loyalty.

*TripAdvisor 2021